Refund Policy
Refund Policy
Refund Policy - Marrokino.com
At Marrokino.com, we strive to ensure your satisfaction. Refunds are available under the following conditions:
1. Damaged or Incorrect Items:
If the product you receive is damaged during shipping or does not match what you ordered, you are eligible for a refund. Please provide photographic evidence of the issue and email us at nextx.company@gmail.com within 2 days of receiving the product.
2. Card Payments Only:
Refunds are processed exclusively for orders paid via card. Cash on Delivery (COD) orders are not eligible for refunds.
3. Return Process:
- Ensure the product is in its original packaging and disassembled, if applicable.
- Contact our support team to obtain a Return Merchandise Authorization (RMA) number.
- Once the product is returned and verified, a refund will be issued within 2-3 business days. The amount may take 3-5 business days to reflect in your account.
4. Restocking Fee:
A 30% restocking fee will be applied for products returned without original packaging or that fail to meet return conditions.For further assistance, please contact our support team. We are here to help!